Thank you for shopping at Smart Comfy! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders. By placing an order with us, you agree to the following terms.
Shipping Destinations
We currently offer shipping to all cities within the Kingdom of Saudi Arabia.
Shipping Methods and Delivery Times
We use reliable shipping carriers to ensure your order arrives safely and on time. Our standard delivery time is 2-5 business days from the date of order placement. Please note that delivery times may vary depending on the destination and other factors beyond our control.
Shipping Costs
We offer a flat rate shipping fee for all orders within Saudi Arabia. The shipping fee will be displayed during the checkout process before you finalize your order.
Order Processing Time
Orders are typically processed within 1-2 business days. Processing time includes order verification, quality check, and packaging. Please note that processing time may be longer during peak seasons or promotional periods.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Delivery Attempts
Our shipping carriers will make multiple attempts to deliver your order. If delivery is unsuccessful after several attempts, the package may be returned to us. In such cases, you may be responsible for additional shipping fees to have the order re-shipped.
Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made after the order has been processed.
Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. Depending on the circumstances, we may offer a replacement or refund.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Smart Comfy
smartcomfy.sa
