Refund and Return Policy

At Smart Comfy, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read the following policy carefully to understand our guidelines for refunds and returns.

  1. Eligibility for Returns

    To be eligible for a return, the following conditions must be met:

    • The item must be unused, undamaged, and in its original packaging with all original tags and labels attached.
    • The return request must be initiated within [Number] days of the delivery date.
    • You must provide proof of purchase, such as the order number or receipt.
    • The item must not be listed as a non-returnable item (e.g., certain hygiene products or items on clearance).

  2. Initiating a Return

    To initiate a return, please follow these steps:

    • Contact our customer support team via [Phone Number] or [Email Address] to request a return authorization.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.
    • Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions for returning the item(s).

  3. Return Shipping

    The following guidelines apply to return shipping:

    • You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective product).
    • We recommend using a trackable shipping method to ensure that the return is received.
    • Please package the item(s) securely to prevent damage during transit.
    • Clearly write the RMA number on the outside of the package.

  4. Inspection and Processing

    Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1. If the return is approved, we will process the refund or exchange as requested.

  5. Refund Options

    If a refund is approved, you will have the following options:

    • Original Payment Method: The refund will be credited to the original payment method used for the purchase. Please allow [Number] business days for the refund to appear in your account.
    • Store Credit: You may choose to receive store credit instead of a refund to the original payment method. Store credit can be used for future purchases on our website.

  6. Exchanges

    If you would like to exchange an item for a different size, color, or product, please indicate this when initiating the return. Exchanges are subject to product availability. If the requested item is not available, we will process a refund instead.

  7. Non-Returnable Items

    The following items are non-returnable:

    • Items that have been used, damaged, or altered in any way.
    • Items that are missing original packaging, tags, or labels.
    • Hygiene products (e.g., personal care items).
    • Clearance items or items marked as non-returnable.

  8. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on product availability and your preference.

  9. Cancellations

    You may cancel your order within [Number] hours of placing it. If the order has already been shipped, you will need to initiate a return upon receipt.

  10. Contact Us

    If you have any questions or concerns about our Refund and Return Policy, please contact us at:

    Smart Comfy
    smartcomfy.sa